Policies

updated September 12th, 2022

We at Comforting Keepsakes, LLC (“Comforting Keepsakes,” “we,” “us,” or “our”) created this privacy policy (“Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Comforting Keepsakes in connection with our online services (the “Services”), which are made available to you through our website located at www.comfortingkeepsakes.com (the “Site”).

 By visiting our Site and/or using our Services, or by permitting your child to use our Services, you are agreeing to the terms of this Privacy Policy and our Website Terms and Conditions/Website Terms of Use. We may from time to time change this Privacy Policy, so please check back periodically.

INFORMATION WE COLLECT

INFORMATION YOU PROVIDE TO US

 Account Information: 

By creating an account on this website, you are providing us with your personal data which includes but is not limited to, name, email address, phone number, home address, interests, card information, and other personal information. Your information that you provide and choose to store on your account is contained within WIX and transferred for processing. WIX has a variety of security and risk management policies set in place to protect you and your information for secure online payments and processing. If processing a payment using a credit card, paypal, apple pay, or other, your information may also be processed through other necessary means required by those businesses. 

 

To view WIX privacy policy, you can find more information here: https://www.wix.com/about/privacy


Orders: 

Any information used to create an order, including, but not limited to, name, email, billing address, shipping address, and any other information is processed through WIX and used to complete your order. This information is used to fulfill, ship, refund, exchange, or otherwise, and additional information may be required. 

 

 Communications: 

When you send a direct message through this website, email, or other means of communication, we collect information such as name, email, phone number and other important contact information in order to provide requested feedback or fulfill requests. Third parties may receive information, if necessary.

 

 Support Information: 

When you request support services, your personal information along with support details are used for us to complete that request, including, but not limited to your name, email address, home address, and phone number. Third parties may receive information, if necessary.

INFORMATION FROM OTHER SOURCES

We obtain personal data about you from third parties, including, but not limited to name, interests, shopping trends, and more. Third parties that we use in conjunction with WIX include:

Fera Reviews

Etsy

HOW DO WE USE YOUR INFORMATION?

We use personal information to provide services, communicate, fulfill orders, provide personalization, work on product development, analyze analytics, work on customer management, vendor management, as well as additional legal services.

PERSONAL DATA + MARKETING

You personal data (interests, phone number, name, address) is used to market Comforting Keepsakes by, including, but not limited to, text message marketing, social media marketing, online ads, physical marketing materials, physical mail marketing, and other. Platforms that may receive personal data include google, instagram, pinterest, facebook, tik tok, and others. 

YOUR RIGHTS - OPT OUT OPTIONS

You are able to opt out of any marketing including text messages, email, and physical mail at any time. To opt out of these services, please contact us.

If at any time you have previously consented to us tracking your personal data and decide to opt out of all or some tracking of your personal data, you may ask us to delete or modify how we track personal data on you.

Please note, in order to fulfill certain services and requests, we may need personal data from you in order to complete necessary steps, including, but not limited to name, email, phone, order #, and more.

COOKIES

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies.